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01Apr

Collaboration in Omnichannel - Allsteel Case

To move from a multi-channel to a true omni-channel customer experience, the different sales channels need to be integrated. In the area of interior products - be it furniture, kitchens or building materials - this means that, besides having the same tools available across the different channels, the design and purchase process participants need to also be able to collaborate efficiently; While important in the residential furniture retail, in the commercial furniture and home improvement categories the collaboration is often vital.

15Oct

Use Case: 'People Like You'

Affinity and association rule learning based online recommendation systems, such as market basket analysis with Apriori-algorithm, are well understood and widely used in the e-commerce environments. However, when these methods are applied in furniture retail several challenges emerge.

13Oct

Montana's New Online Ordering System With VividPlatform

In the past, when their customers were building modular configurations or customising furniture items, it was always a challenge to ensure that the customers were given the right price information and that the customised combinations complied with all product constraints and production requirements. In order to solve these issues, Montana has now invested in a new system which, in addition to giving the consumers an intuitive way to customise and visualise their furniture, supports direct ordering and fully integrates with Montana's back-office, ERP, and production systems.

11Jun

Increasing Store Sales Close Ratio With In-Store Design Stations

The theory is simple. Equipped with a thorough knowledge of products and able to demonstrate all of them, the sales person obtains a good understanding of the customers needs and home environment, and provides a highly personalised service, dealing with things that are important to your customers, solving their decorating problems, and clearing their decision uncertainties. As a result, less customers disconnect at the door (i.e.

10Nov

Not Just a Pretty Picture And In-Store Pickup: True Omni

While our most advanced customers integrated 3D-visualisation closely into their customer purchase cycle, product design, logistics and manufacturing as early as 2007, it has really been only during 2014 when we have seen a clear trend towards full omni-channel integration. Most businesses still continue to introduce the capabilities with a light 'integration'(i.e. hyperlinks from existing digital platforms to standalone systems) but, having built the 'seed' customer base in the first 6-12months, they rapidly move to integrate and extend the capabilities to most customer touchpoints.

15Sep

ROI of 3D and AR Visualisation: Customers Result

VividWorks recently completed a study on the impact the VividPlatform augmented and virtual reality solutions have on the consumer path to purchase and on the businesses bottom-line. According to the results of the study which was based on consumer interviews as well as measured and client estimated business performance, enabling consumers to visualize products as part of their own homes:

02Sep

Enable Interior Designer Sales Channel

Interior designers and decorators influence the purchasing decisions in a large number of commercial, residential, and hospitality spaces. Started after the high interest levels and need expressed by these professionals, the interior designer and decorator optimized VividPlatform version is now in its final beta-testing phases with a number of interior designers in Europe, USA, and Australia.